Dispatch and the field
How does ControlBoard® send schedule texts and emails from our company?
ControlBoard sends labor and equipment dispatch messages by text, email or both, from your company’s own name and
number. Email can go through ControlBoard, through your own mail server, or from your own Gmail or Microsoft 365
mailbox, and ControlBoard never reads that mailbox. You write the schedule message once, with options such as a map
link to the jobsite or a confirmation link, and keep variants for different kinds of work. Replies are filed on the
right conversation, and every message can be copied to an archive mailbox. Different offices or subsidiaries can send
from their own sender details.
What you can do with it
- Send schedule texts and emails as your company
- Send through your own mail server, Gmail or Microsoft 365
- Keep a copy of every message
Used by: administrators
More about dispatch and the field in ControlBoard
Already a customer? The step-by-step is in Help inside ControlBoard.
Updated
Common questions
Can schedule emails come from our own Gmail or Microsoft 365 mailbox?
Yes. ControlBoard can send a sender group’s email from your own Gmail or Microsoft 365 mailbox, or through your
own mail server. The mailbox becomes the From address and receives the replies. ControlBoard sends from it but
never reads it.
What happens when someone replies to a schedule text?
ControlBoard files the reply on the conversation it answers. When it cannot tell, it looks at who has been texting
the person recently and files the reply there if the pattern is clear. Otherwise the reply lands in the person’s
own conversation, so nothing is lost.
How do texts work on the QuickBooks edition?
Texting on the QuickBooks edition is prepaid, and a new workspace starts with 500 texts. Packs top up on their own
unless you turn that off. When texts run out, ControlBoard reaches each person by email or in-app notice instead,
so no message is dropped.
Related answers
How does ControlBoard® send group messages to the field and the office?How does ControlBoard® keep a record of every message sent to the field?How does ControlBoard® plan equipment and material moves to the jobsite?How does ControlBoard® send messages and the schedule to the field?What can field workers do in the ControlBoard® Field phone app?