Dispatch and the field
How does ControlBoard® send group messages to the field and the office?
ControlBoard channels are named conversations with a member list, so a message reaches exactly the people who need it
and nobody else. A superintendent can post once to a channel and every member gets it in the app, with a push to their
phone. Each person can also choose to get copies by email, text or both. Messages carry job documents and forms
already in ControlBoard, or new uploads, so the field gets the drawing or the permit with the instruction.
Administrators and managers set up and change channels; channels are never deleted, so the conversation history stays
on record.
What you can do with it
- Message a group of field and office people at once
- Attach documents and forms to a post
- Choose how each person gets copies
More about dispatch and the field in ControlBoard
Already a customer? The step-by-step is in Help inside ControlBoard.
Updated
Common questions
Can we send a message to a whole group at once?
Yes. Post to a ControlBoard channel and every member gets it, in the app and on their phone. A channel can also be
picked when writing a new message, in place of choosing people one by one. Only members read a channel and are
reached by it.
Can a message include job documents or forms?
Yes. A ControlBoard message can carry new uploads, documents already filed on a job, resource or company, and
forms to fill in. Email carries the attachments, and a text carries pictures when the phone network allows it.
Can people choose to get messages by email or text?
Yes. Every message arrives in ControlBoard with a push to the person’s phone. Each person can also ask for a copy
by email, by text message or both, sent to the address and mobile number on their record.
Related answers
How does ControlBoard® keep a record of every message sent to the field?How does ControlBoard® send schedule texts and emails from our company?How does ControlBoard® plan equipment and material moves to the jobsite?How does ControlBoard® send messages and the schedule to the field?What can field workers do in the ControlBoard® Field phone app?